Fitting support for every (IT-) situation

You aim to reduce costs and want a continuously functioning IT as well as better service quality? Then trust professional, external services!

No two companies possess the same IT-infrastructure. Our support team assists you in every matter. The concrete scope of our services is applied in a service level agreement specifically for your company.

If required, we build the necessary support-infrastructure with ticketing-systems or we integrate your existing solution into our systems.

By choosing IS4IT as managed service partner, you profit from our comprehensive outsourcing-offers, because we are able to realize the complete support of your data center services efficiently for you. Our support services have already led to substantive cost reductions for our customers.

Fitting support for every (IT-) situation

You aim to reduce costs and want a continuously functioning IT as well as better service quality? Then trust professional, external services!

If required, we build the necessary support-infrastructure with ticketing-systems or we integrate your existing solution into our systems.

OUR SUPPORT

End-user friendly support

Due to the internally lacking time for training, in many support- departments there is not enough technological know-how to cope with different user questions efficiently.

Our service desk supports you in all assistant activities, enabling you to take care of all users in your company optimally, while involving few personnel and suffering no loss in quality.

24-hour support for working without interruptions

Nowadays fast and effective IT-support is indispensable: unproductive waiting time is unacceptable in most companies. Often work goes on around the clock and in many different locations.

If you wish, we offer 24/7 support and take care of your systems proactively.

2nd level support

In addition to 1st level support, we offer subject- and product-specific 2nd level support.

If necessary, our experts help you with specific questions and problems and support you directly via remote support. Or we help you on-site through solutions and installations.